Terms and Conditions
Asparagus
Last updated: November 1, 2026
1 Scope of these terms
These terms govern your use of the Asparagus website at asparagus.ae, the Asparagus application, and related services, including food ordering and delivery, personalized meal plans, loyalty and referral programs, and features available in the application. “Asparagus,” “we,” and “us” refer to the entity operating these services.
Please read these terms before using the services or placing an order. By using the services, you agree to these terms and any specific order or offer terms shown to you before confirmation. If you do not agree, please do not use the services.
2 Accounts and eligibility
You must have the legal capacity to enter into the transactions you make through the services. If you act on behalf of another person, you must be authorized to do so.
You agree to provide accurate, current information when registering and ordering, including your name, contact details, and delivery address. You are responsible for keeping your login details confidential. Please notify us as soon as you become aware of unauthorized use of your account.
When adding family members or entering another person's information, you must have the necessary authority and consents. The processing of that information is governed by the Privacy Policy.
3 Orders and product availability
Please review the items, quantities, customizations, address, recipient details, and total amount before confirming your order. Fulfillment depends on product availability and our ability to provide the service in your area.
If an item is unavailable or an order cannot be fulfilled, we will contact you to explain the available options. We will not substitute a different item without your agreement. If a paid order cannot be fulfilled, any amounts due to you will be handled in accordance with your legal rights and the payment method used.
Images and descriptions help illustrate products, and the actual presentation may vary. This does not affect our obligation to supply the product in accordance with the agreed description and order.
4 Prices and payment
Product prices, discounts, taxes, and delivery fees, where applicable, are shown in the order details before confirmation. The amount you accept when confirming the order applies, and no undisclosed charges will be added without your agreement.
Electronic payments are processed through a secure external payment gateway. You must be authorized to use the payment method you provide. We do not store full payment card numbers or CVV codes, as explained in the Privacy Policy.
Please retain your order confirmation and proof of payment for reference when contacting us about any issue.
5 Delivery and collection
Delivery availability depends on the address, service area, and branch availability. Location data helps determine the branch and delivery eligibility, but you should still check that your saved address is correct.
You agree to provide a clear address and accurate contact details, and to ensure that the recipient can be contacted for delivery. If incorrect information or an inability to contact the recipient causes a delivery problem, we will contact you to determine the appropriate next step.
Displayed delivery times are estimates unless expressly stated otherwise when ordering, and may be affected by traffic or operational conditions. This clause does not limit your legal rights concerning delays or failure to provide the agreed service.
6 Order changes cancellations and refunds
To request an order change or cancellation, contact us as soon as possible through customer support or email. Whether a change or cancellation can be carried out depends on the order status and whether preparation or delivery has begun, subject to your legal rights.
If an order is incorrect, incomplete, defective, or has not arrived, please notify us with the order number and details of the issue, together with any supporting information available. We will review the case and explain the appropriate remedy, which may include completing the order, replacement, or refunding the amount due, depending on the circumstances and applicable law.
Any additional cancellation or refund terms for a meal plan or subscription will be explained before purchase, where these services are offered. These terms must not be interpreted as removing any mandatory consumer right.
7 Meal plans health and food allergies
Personalized meal plans may use information you provide about your height, weight, nutritional goals, activity, allergies, and preferences, as well as wearable device data when a device is connected. Please ensure that this information is accurate and update it when it changes.
Nutritional information, meal plans, and device readings available through the application are not a medical diagnosis or a substitute for advice from a qualified professional. If you have a medical condition or special dietary needs, consult a qualified professional before relying on a meal plan.
Please disclose food allergies, review item information, and contact us before ordering if you have questions about ingredients or a meal's suitability. Selecting a dietary preference in the application alone does not guarantee that food is free from allergens unless we expressly confirm this to you.
8 Meal plans and subscriptions
Where a meal plan or subscription is offered, the duration, number of meals, delivery schedule, price, and any renewal, suspension, or cancellation terms shown before purchase confirmation apply.
Automatic renewal or additional charges will not be assumed unless clearly disclosed and accepted by you when subscribing. Where terms relating to a specific service conflict, they should be read together with these terms without reducing mandatory legal rights.
9 Offers loyalty points and referrals
Discount codes, vouchers, loyalty points, and referral codes are subject to the offer or program terms displayed when made available, including any validity period, eligibility requirements, and usage limits.
You must not use false accounts or information to manipulate offers or obtain points or benefits improperly. Benefits resulting from error or fraud may be corrected after verification, with the reason explained to the affected user.
10 Permitted use and intellectual property
You may use the services for their lawful intended purposes. Unauthorized access to accounts or systems, disruption of services, misuse of payment methods or support channels, and the submission of misleading information are prohibited.
Trademarks, content, designs, and software associated with the services remain the property of their respective rights holders. Using the services does not grant a right to copy or commercially exploit them without permission or a lawful basis.
11 External services and devices
The services may offer sign-in through Google, Apple, or Facebook, maps, payments, chat, notifications, and connections to compatible wearable devices. External services may be subject to their providers' terms in addition to these terms as they relate to Asparagus services.
You can manage location and notification permissions and device connections through the available settings. Disabling certain permissions may make dependent features unavailable.
12 Privacy and account deletion
The Privacy Policy explains the types of data we collect, processing purposes, sharing, retention, your rights, and how to request access or deletion. Please read it together with these terms.
You can request account deletion within the application or by emailing [email protected]. The processing of your request and any data that must be retained are subject to the time periods and details in the Privacy Policy.
Deleting your account does not automatically cancel an existing order or settle an outstanding amount. Order-related obligations and rights are handled in accordance with these terms and applicable law.
13 Service availability and access restrictions
Some features may be temporarily unavailable due to maintenance or technical faults. We work to resolve issues affecting the services, and such interruptions do not remove your rights concerning a paid order that has not been fulfilled.
Access may be restricted in cases of unlawful use, a security risk, or a material breach of these terms, to the extent appropriate to address the cause. You may contact us to ask about or challenge the action, without affecting your legal rights.
14 Liability and consumer rights
These terms apply alongside applicable laws and mandatory rights. No clause excludes liability that cannot lawfully be excluded or reduces your rights concerning product safety and quality, service performance, or refunds due to you.
If a clause cannot lawfully be applied, it will be excluded or adjusted only to the extent necessary, with the remaining clauses continuing to apply where possible.
15 Internal management tools
Asparagus Reviews Manager and Asparagus Ads Manager are internal tools operated by Asparagus Restaurants for its own Google Business Profile locations and its own Google Ads account. Access is limited to authorized staff. Replies and advertising changes are published only after approval by an authorized staff member, who is responsible for the approved content.
16 Updates to these terms
We may update these terms when services or relevant requirements change, updating the date at the top of this document and bringing material changes to your attention in an appropriate way. Updated terms apply to subsequent use and do not retrospectively change the terms agreed for a confirmed order without a legal basis or your consent where required.
17 Contact and complaints
For questions about these terms or orders, or to submit a complaint, contact Asparagus through customer support in the application or by email at [email protected].
Please include the order number, if applicable, your preferred contact details, and details of your question or complaint. You may also contact consumer protection bodies or other competent authorities in accordance with applicable law.